RESPONSIBLE FOR DATA PROCESSING Sanctuary GmbH Sebastian-Kneipp-Gasse 8/3-4 1020 Vienna Austria backoffice@sanctuary-travel.com
We appreciate your interest in our website. The protection of your privacy is very important to us. Below, we provide detailed information about how we handle your data. The processing of your data is based on the DSGVO (General Data Protection Regulation) as well as according to § 165 para. 3 TKG (Telecommunications Act).
ACCESS DATA AND HOSTING You can visit our website without providing any personal information. When you access a webpage, the web server automatically stores a so-called server log file, which includes, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data), and documents the access.These access data are evaluated solely for the purpose of ensuring the smooth operation of the website and improving our online presence. This serves, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our legitimate interests in presenting our online presence correctly. All access data will be deleted no later than seven days after the end of your visit to the site.
HOSTING The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact the contact information described in this privacy policy. Our service providers are located in the USA. There is no adequate decision of the European Commission for the USA. Our cooperation with them is based on the standard data protection clauses of the European Commission.
CONTENT DELIVERY NETWORK For the purpose of faster loading times, we use a so-called Content Delivery Network (“CDN”) for some offers. With this service, content such as large media files is delivered via regionally distributed servers of external CDN service providers. Therefore, access data is processed on the servers of the service providers. Our service providers act on our behalf as part of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please contact the contact information described in this privacy policy. Our service providers are located in the USA. There is no adequate decision of the European Commission for the USA. Our cooperation with them is based on the standard data protection clauses of the European Commission.
DATA PROCESSING FOR CONTACT AND CUSTOMER COMMUNICATION We collect personal data when you voluntarily provide it to us when contacting us (eg, via contact form or email). Mandatory fields are marked as such, as in these cases, we require the data to process your contact request and you cannot send the contact request without providing it. The data collected can be seen from the respective input forms. We use the data you provide to process your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. After complete processing of your customer inquiry, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use your data for other purposes that are legally permissible and about which we inform you in this declaration.
LIVE CHAT TOOL WHATSAPP For the purpose of customer communication, we use the live chat tool of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“WhatsApp”). This serves to safeguard our legitimate interests in effective and improved customer communication in the context of a balancing of interests according to Art. 6 para. 1 sentence 1 lit. f GDPR. WhatsApp acts on our behalf. The phone numbers stored by us on our mobile device are automatically processed on servers of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Only phone numbers of customers who have previously contacted us via WhatsApp and have therefore already accepted the terms of use and privacy policy of WhatsApp are stored. There is no adequate decision of the European Commission for the USA. Our cooperation is based on the standard data protection clauses of the European Commission.
ADVERTISEMENT BY EMAIL, MAIL, TELEPHONE, EMAIL NEWSLETTER WITH REGISTRATION, NEWSLETTER TRACKING WITH SEPARATE CONSENT When you subscribe to our newsletter, we use the data required for this purpose or separately provided by you to send you our email newsletter regularly based on your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR.Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter for this purpose. After unsubscribing, we delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use your data for other purposes that are legally permissible and about which we inform you in this declaration.If you have given us your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR to analyze our newsletter, we also analyze your usage of our newsletter by measuring, storing, and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).For this evaluation, the emails sent contain one-pixel technologies (e.g., so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we particularly link the following “newsletter data”:– the page from which the page was requested (so-called referrer URL),– the date and time of the access,– the description of the type of web browser used,– the IP address of the requesting computer,– the email address,– the date and time of registration and confirmationand the one-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the contact option described or via a link provided for this purpose in the newsletter.The information is stored for as long as you have subscribed to the newsletter.
POSTAL ADVERTISING AND YOUR RIGHT TO OBJECT Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by postal mail, unless you are registered in the Robinson list according to § 151 para. 9 GewO (Austrian Trade Regulation Act). This serves to safeguard our legitimate interests in addressing our customers for advertising purposes in the context of a balance of interests according to Art. 6 para. 1 sentence 1 lit. f
DSGVO.TELEPHONE ADVERTISING If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO, we will use the data required for this purpose or separately provided by you for our own advertising purposes, e.g., to provide information about interesting offers and our products. You can revoke your consent at any time, either by sending a message to the contact option described in this privacy policy or by orally revoking it during each call. After revocation, we will delete your telephone number unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are legally permitted and about which we inform you in this declaration.
COOKIES AND OTHER TECHNOLOGIES GENERAL INFORMATION In order to make your visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests in optimizing our offer in the context of a balance of interests according to Art. 6 para. 1 sentence 1 lit. f DSGVO and is carried out in accordance with the legal provisions of § 96 para. 3 TKG (Austrian Telecommunications Act). Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies). You can find out the duration of storage in the overview in the cookie settings of your web browser. You can configure your browser so that you are informed about the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general.(detailed information on the settings options of your browser can be found below). However, if you do not accept cookies, the functionality of our website may be limited. Below you will find information about the cookies we use and how you can configure your browser settings.
PRIVACY PROTECTION FOR END DEVICES When using our online offer, we use essential technologies to be able to provide the expressly requested telemedia service. The storage of information on your end device or access to information already stored on your end device does not require consent in this respect.For non-essential functions, the storage of information on your end device or access to information already stored on your end device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Your consents given may remain valid until you adjust or reset the respective settings on your end device.
SUBSEQUENT DATA PROCESSING BY COOKIES AND OTHER TECHNOLOGIES We use such technologies that are essential for the use of certain functions of our website (e.g., shopping cart function). With these technologies, IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the contents of the shopping cart) are collected and processed. This serves, in the context of a balance of interests, to safeguard our legitimate interests in an optimized presentation of our offer according to Art. 6 para. 1 sentence 1 lit. f DSGVO.
We also use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to provide proof of consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also follow the link: [Cookie Settings](http://5xf.468.myftpupload.com/cookie-einstellungen/). If you do not accept cookies, the functionality of our website may be limited.
What types of cookies are used? – Analytical / Performance Cookies: These cookies allow us to collect anonymized data about the usage behavior of our visitors. These are then evaluated by us, for example, to improve the functionality of the website and to display interesting offers.
– Functional Cookies: These cookies are used for specific functionalities of our website, such as suggesting a better navigation flow on our website, showing you personalized and relevant information (e.g., “interest-based advertising”).
– Targeting Cookies: These cookies capture your visit to our website, the pages you visited, and the links you clicked. We will use this information to tailor our website and the advertising you see to your interests.
– Necessary Cookies: These cookies are necessary to enable the operation of our website. This includes, for example, cookies that allow you to log into the user area or add something to the shopping cart.
– Third-Party Cookies: These cookies from some of our advertising partners help to make the Internet offering and our website more interesting for you. Therefore, when you visit our website, cookies from partner companies are also stored on your hard drive. These are temporary cookies that are automatically deleted after the specified time. Cookies from partner companies are usually deleted after a few days or up to 24 months, in individual cases even after several years. The cookies of our partner companies do not contain any personal data. Only pseudonymous data is collected under a user ID. This pseudonymous data is never merged with your personal data.
USE OF COOKIES AND OTHER TECHNOLOGIES If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, we use cookies and other technologies from third-party providers on our website. After the purpose has been fulfilled and the use of the respective technology by us has ended, the data collected in this context will be deleted. You can revoke your consent at any timeeffect for the future. Further information on your revocation options can be found in the section “Cookies and Other Technologies”. Further information, including the basis of our cooperation with the individual providers, can be found with the respective technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.
USE OF GOOGLE SERVICES We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) as described below. The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. There is no adequate decision of the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before being stored on Google’s servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise stated for the individual technologies, data processing is based on an agreement between jointly responsible parties according to Art. 26 GDPR.Further information on data processing by Google can be found in Google’s privacy policy.
GOOGLE ANALYTICS For the purpose of website analysis, data (IP address, time of visit, device and browser information as well as information about your use of our website) are automatically collected and stored with Google Analytics from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address is generally not merged with other data from Google. Data processing is based on an agreement on order processing by Google.
SOCIAL MEDIA OUR ONLINE PRESENCE ON FACEBOOK (BY META), INSTAGRAM (BY META), YOUTUBE, PINTEREST, LINKEDIN, XING If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presence on the social media platforms mentioned above. Usage profiles are created using pseudonyms. These profiles may be used, for example, to display advertisements within and outside the platforms that presumably correspond to your interests. Usually, cookies are used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and privacy settings, please refer to the privacy policies linked below. If you still need assistance in this regard, you can contact us.
Facebook (by Meta) is provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 DSGVO. Further information (information on Insights data) can be found here.
Instagram (by Meta) is provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 DSGVO. Further information (information on Insights data) can be found here.
YouTube is provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.
Pinterest is provided by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA, and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.
LinkedIn is provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA, and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.
Xing is provided by New Work SE, Am Strandkai 1, 20457, Hamburg, Germany.
CONTACT OPTIONS AND YOUR RIGHTS YOUR RIGHTS As a data subject, you have the following rights:– According to Art. 15 DSGVO, the right to obtain information about your personal data processed by us to the extent described therein;
– According to Art. 16 DSGVO, the right to demand without delay the correction of incorrect or completion of your personal data stored by us;– According to Art. 17 DSGVO, the right to demand the deletion of your personal data stored by us, unless further processing is– to exercise the right to freedom of expression and information;
– to fulfill a legal obligation;
– for reasons of public interest or– to assert, exercise or defend legal claims;
– According to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as
– the accuracy of the data is disputed by you;
– the processing is unlawful, but you refuse to delete it; – we no longer need the data, but you need it to assert, exercise or defend legal claims, or
– you have lodged an objection against the processing pursuant to Art. 21 GDPR;
– According to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transmission to another responsible party;
– According to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters.
RIGHT TO OBJECT If we process personal data as explained above to safeguard our legitimate interests within the framework of a balance of interests, you may object to this processing with effect for the future. If the processing is carried out for the purposes of direct marketing, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you are only entitled to object if there are reasons arising from your particular situation.
After exercising your right to object, wewill not further process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims.
This does not apply if the processing is for direct marketing purposes. In that case, we will not further process your personal data for this purpose.
CONTACT OPTIONS For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as the revocation of any consent given or objection to a particular use of data, please contact us directly using the contact details provided in our legal notice.
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